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We'll meet you where you are.  Video Banking from your own device is here.  Our Video Specialists are ready to assist you through a secure video call.  Open an account, apply for a loan, sign forms, and more all from the comfort of your couch, car, or anywhere you are.  It’s more than a simple video chat with your banker, as you’re able to upload documents and e-sign forms on the screen during the session.  Video Banking gives you the best of both worlds – open an account online, but with the personal touch of working directly with a live person on your screen to help you step-by-step through the process.  We make banking easier for you.

  • Free, secure, easy to use service*
  • Features advanced, interactive video call technology
  • See and speak with a live PCSB Video Specialist from your own video-enabled device
  • Save yourself valuable time with fewer trips to the branch
  • Open an account
  • Apply for and close a loan
  • Account administration and maintenance including:
    • Address changes
    • Stop Payments
    • Wire Transfers
  • E-sign documents
  • Document exchange
  • Secure screen sharing and co-browsing
  • Joint calls for an additional person to attend the session
  • Video Banking Hours:
    • Monday through Friday from 8:30 AM – 4:00 PM and by appointment

*Message and data rates may apply. Contact your cellular provider for details.

Desktop Users

  • Use Google Chrome, Firefox, or Safari as the browser for your desktop video banking call
  • Click the Video Banking icon at the top middle of our web branch, WeArePCSB.com
  • Fill out the form fields to get started on a Quick Video Call
  • Accept both video and audio capabilities on your device

 

Mobile/Tablet Users

  • Download the Video Banking app for iPhone ® and Android
  • Open the Video Banking App
  • Select one of the following options to get started:
    • Quick Video Call – Click this button to get started right away.
    • Create a Video Profile – Click this button in order to set up your full profile and access all of the video banking features available.
    • Log In – Click this button to log in for future video calls once you’ve set up your Video Profile.
  • Accept both video and audio capabilities on your device

 

*To use Video Banking, you must accept both video and audio capabilities on your device. Desktop users: please note that you will need to use Google Chrome, Firefox, Safari as the browser for your video call.

Monday – Friday 8:30 AM – 4:00 PM and by appointment.

What is Video Banking?
Video Banking allows you to speak with a live PCSB Bank Video Specialist from your own video-enabled device, giving you the convenience of banking with us from your home, car or anywhere you are.  It’s more than a simple video chat with your banker, as you’re able to upload documents and e-sign forms on the screen during the call.  Video Banking gives you the best of both worlds – open an account online, but with the personal touch of working directly with a live person on your screen to help you step-by-step through the process.

 

Is Video Banking Secure?
Yes, our Video Banking app is a safe and secure way to communicate directly with us.  It’s also very convenient, saving you time and giving you peace of mind with fewer trips to the branch.

 

How do I use desktop/laptop Video Banking?
Video Banking is available Monday through Friday from 8:30 AM – 4:00 PM and by appointment.

To start a Video Banking call on your desktop or laptop:

  • Use Google Chrome, Firefox, or Safari as the browser for your desktop video banking call
  • Click the Video Banking icon at the top middle of our web branch, WeArePCSB.com.
  • Fill out the form fields to get started on a Quick Video Call
  • Accept both video and audio capabilities on your device

 

How do I use Mobile/Tablet Video Banking?
Video Banking is available Monday through Friday from 8:30 AM – 4:00 PM and by appointment.

To start a Video Banking call on your mobile device:

  • Download the Video Banking app for iPhone ® and Android
  • Open the Video Banking App
  • Select one of the following options to get started:
    • Quick Video Call – Click this button to get started right away.
    • Create a Video Profile – Click this button to set up your full profile and access all of the video banking features available.
    • Log In – Click this button to log in for future video calls once you’ve set up your Video Profile.
  • Accept both video and audio capabilities on your device

Serving Southwest Iowa Since 1866

And still going strong. We may have grown over the years, but our commitment remains the same.

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