Video Banking
Summary
We'll meet you where you are. Video Banking from your own device is here. Our Video Specialists are ready to assist you through a secure video call. Open an account, apply for a loan, sign forms, and more all from the comfort of your couch, car, or anywhere you are. It’s more than a simple video chat with your banker, as you’re able to upload documents and e-sign forms on the screen during the session. Video Banking gives you the best of both worlds – open an account online, but with the personal touch of working directly with a live person on your screen to help you step-by-step through the process. We make banking easier for you.
- Free, secure, easy to use service*
- Features advanced, interactive video call technology
- See and speak with a live PCSB Video Specialist from your own video-enabled device
- Save yourself valuable time with fewer trips to the branch
- Open an account
- Apply for and close a loan
- Account assistance including:
- Address changes
- Stop Payments
- Wire Transfers
- E-sign documents
- Document exchange
- 3-way video conferencing
- Secure screen sharing and co-browsing
- Video Banking Hours:
- Monday through Friday from 8:30 AM – 4:00 PM and by appointment
*Message and data rates may apply. Contact your cellular provider for details.
Get Started
Desktop Users
- Use Google Chrome, Firefox, or Safari as the browser for your desktop video banking call
- Click the Video Banking icon at the top middle of our web branch, WeArePCSB.com
- Fill out the form fields to get started on a Quick Video Call
- Accept both video and audio capabilities on your device
Mobile/Tablet Users
- Download the Video Banking app for iPhone ® and Android™
- Open the Video Banking App
- Select one of the following options to get started:
- Quick Video Call – Click this button to get started right away.
- Create a Video Profile – Click this button in order to set up your full profile and access all of the video banking features available.
- Log In – Click this button to log in for future video calls once you’ve set up your Video Profile.
- Accept both video and audio capabilities on your device
*To use Video Banking, you must accept both video and audio capabilities on your device. Desktop users: please note that you will need to use Google Chrome, Firefox, Safari as the browser for your video call.
Video Banking Hours of Operation
Monday – Friday 8:30 AM – 4:00 PM and by appointment.
Video Banking FAQ
What is Video Banking?
Video Banking allows you to speak with a live PCSB Bank Video Specialist from your own video-enabled device, giving you the convenience of banking with us from your home, car or anywhere you are. It’s more than a simple video chat with your banker, as you’re able to upload documents and e-sign forms on the screen during the call. Video Banking gives you the best of both worlds – open an account online, but with the personal touch of working directly with a live person on your screen to help you step-by-step through the process.
Is Video Banking Secure?
Yes, our Video Banking app is a safe and secure way to communicate directly with us. It’s also very convenient, saving you time and giving you peace of mind with fewer trips to the branch.
How do I use desktop/laptop Video Banking?
Video Banking is available Monday through Friday from 8:30 AM – 4:00 PM and by appointment.
To start a Video Banking call on your desktop or laptop:
- Use Google Chrome, Firefox, or Safari as the browser for your desktop video banking call
- Click the Video Banking icon at the top middle of our web branch, WeArePCSB.com.
- Fill out the form fields to get started on a Quick Video Call
- Accept both video and audio capabilities on your device
How do I use Mobile/Tablet Video Banking?
Video Banking is available Monday through Friday from 8:30 AM – 4:00 PM and by appointment.
To start a Video Banking call on your mobile device:
- Download the Video Banking app for iPhone ® and Android™
- Open the Video Banking App
- Select one of the following options to get started:
- Quick Video Call – Click this button to get started right away.
- Create a Video Profile – Click this button to set up your full profile and access all of the video banking features available.
- Log In – Click this button to log in for future video calls once you’ve set up your Video Profile.
- Accept both video and audio capabilities on your device